Terms and conditions

Last Updated: January 31, 2025

These Terms & Conditions govern your use of our services, including our website, tracking platform, and related products. By accessing or using Trackity, you agree to be bound by these terms. If you do not agree, please discontinue use immediately.

  • Definitions
  • Eligibility & Account Registration
  • Scope of Services
  • Subscription, Payments & Billing
  • Account Suspension & Termination
  • Data Collection & Privacy
  • Acceptable Use Policy
  • Limitations of Liability
  • Security & Compliance
  • Changes to These Terms
  • Governing Law & Dispute Resolution
  • Contact Information

1. Definitions

  • “Trackity” refers to our SaaS platform, website, and services.
  • “User” / “You” refers to any individual or business accessing our platform.
  • “Service” refers to the tracking, attribution, and analytics functionalities provided by Trackity.
  • “Account” refers to the registered profile needed to access Trackity.
  • “Subscription” refers to the paid plan granting access to Trackity’s features.

2. Eligibility & Account Registration

  • You must be at least 18 years old to use Trackity.
  • You agree to provide accurate, complete, and up-to-date information when creating an account.
  • You are responsible for maintaining the security of your account and password.
  • Trackity reserves the right to suspend or terminate accounts that provide false information or engage in fraudulent activity.

3. Services Provided

  • Trackity offers real-time tracking, attribution modeling, analytics, and reporting for eCommerce businesses.
  • Features may include server-side tracking, multi-touch attribution, AI-driven analytics, multi-store management, and API integrations.
  • Trackity does not guarantee ad performance improvements but ensures accurate tracking of customer interactions.
  • We reserve the right to modify, discontinue, or enhance any feature without prior notice.

4. Subscription & Payments

4.1. Plans & Pricing

  • Trackity offers monthly and annual subscription plans, billed according to the selected tier.
  • All pricing is listed on our website and may be updated at any time.
  • Enterprise clients may require custom agreements with tailored pricing.

4.2. Payment Processing

  • Payments are securely processed via Stripe, PayPal, and Paddle.
  • Subscriptions renew automatically unless canceled before the renewal date.
  • If payment fails, access to Trackity may be suspended until the issue is resolved.

4.3. Refund Policy

  • No refunds are provided for unused subscription periods.
  • Refunds are only considered in cases of billing errors or platform malfunction preventing proper usage.

5. Account Suspension & Termination

  • Trackity may suspend or terminate accounts that:
    • Violate these Terms & Conditions.
    • Engage in fraudulent activities, including false tracking manipulations.
    • Fail to make timely payments.
  • Upon termination, all user data will be deleted after a retention period, as outlined in our Privacy Policy.
  • Users may terminate their account by contacting support at [email protected].

6. Data Collection & Privacy

  • Trackity processes customer interactions, conversion events, and eCommerce data to provide tracking and attribution insights.
  • We do not sell, rent, or share user data with third parties beyond necessary service providers (e.g., Paddle for payments).
  • Users retain ownership of first-party data collected via their stores.
  • Trackity complies with GDPR, CCPA, and other data protection laws.
  • For more details, refer to our Privacy Policy.

7. Acceptable Use Policy

Users must not:

  • Use Trackity for illegal, fraudulent, or deceptive activities.
  • Modify, reverse-engineer, or attempt to bypass Trackity’s tracking system.
  • Overload or interfere with Trackity’s infrastructure.
  • Use Trackity for unauthorized or malicious advertising practices.

Failure to comply may result in immediate termination of service.

8. Limitations of Liability

  • Trackity provides services “as is”, without any warranties regarding uninterrupted performance, data accuracy, or financial benefits.
  • We are not liable for losses due to:
    • Downtime, outages, or platform maintenance.
    • Third-party service failures (e.g., Shopify, WooCommerce, Google Ads).
    • Incorrect attribution data due to external system limitations.
  • Users are responsible for how they use Trackity’s insights and any business decisions based on our platform’s data.

9. Security & Compliance

  • Trackity enforces strict data encryption and access control policies to protect user data.
  • We comply with GDPR, CCPA, and PCI-DSS standards.
  • Users are responsible for maintaining the security of their accounts and access credentials.

10. Changes to These Terms

  • Trackity may update these Terms & Conditions periodically.
  • Changes take effect upon publication on our website.
  • Users will be notified of significant updates via email.

11. Governing Law & Dispute Resolution

  • These Terms & Conditions are governed by Dutch law.
  • Any disputes shall be resolved in courts located in The Netherlands.
  • Users agree to resolve disputes through arbitration or legal proceedings in the applicable jurisdiction.

12. Contact Information

For any inquiries regarding these Terms, you can contact us at:

📧 Email: [email protected]
📍 Address: Zuiderlaan 28c, 6905AE Zevenaar, The Netherlands

By using Trackity, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.