Complete Global Guide to Contacting Shopify Support (2025 Edition)
Whether you’re launching your first Shopify store or managing a multimillion-dollar brand on Shopify Plus, one thing remains true in 2025: when something breaks, you need support—and fast.
But with Shopify now relying heavily on callback systems, chat-based help, and regional compliance requirements (hello GDPR, CCPA, and UPI disputes), it can be surprisingly tricky to figure out how to get the right help at the right time.
That’s why we’ve put together this exhaustive, up-to-date global guide to contacting Shopify support in 2025. This isn’t just a list of links—it’s a comprehensive reference covering every official support channel, pro-level escalation strategies, and key contact details based on your country, language, and business tier.
What You’ll Find in This Guide:
- 24/7 Shopify Support Options (Global Overview)
- Country-Specific Phone Numbers & Callback Systems
- Specialized Department Emails & Support Teams
- Regional Legal and Compliance Contacts
- Pro Tips for Getting Faster Responses
- Escalation Tactics for Urgent Store Issues
- Shopify Plus & Enterprise Support Channels
- Bonus: Tips for Getting Support in Your Native Language
Let’s dive in 👇
Primary Support Channels (Available Globally)
These are Shopify’s core support options available to all merchants, no matter where you’re located. Most are available 24/7 unless otherwise noted.
| Method | How to Access | Notes |
|---|---|---|
| 🔁 Callback Request | Request a Callback | No more direct dialing—callback only |
| 💬 Live Chat | Log in → Admin → “Help” → “Chat” | Fastest response time for most users |
| 📧 Email Support | [email protected] | For general inquiries |
| 🧑⚖️ Legal Support | [email protected] | Privacy, data, and compliance issues |
| 👥 Community Forum | Shopify Community | Over 1.4 million active members |
Important: Shopify no longer offers direct-dial phone support for most countries. Instead, they’ve switched to a callback-only model to streamline resolution time and manage volume.
Regional Shopify Phone Numbers (Callback-Only System)
Here’s a country-by-country breakdown of Shopify’s current phone numbers. These are used to initiate callbacks, not for real-time conversations. Still, knowing the right regional line ensures your case is routed correctly.
| Country | Callback Number | Local Support Hours | Notes |
|---|---|---|---|
| 🇺🇸 United States | +1-888-746-7439 | 24/7 | Shopify Plus gets callback priority |
| 🇨🇦 Canada | +1-888-746-7439 | 24/7 | Bilingual support in English & French |
| 🇬🇧 United Kingdom | +44-808-164-8114 | Mon–Fri, 8AM–6PM GMT | Includes VAT support for UK-based stores |
| 🇦🇺 Australia | +61-3-8400-4750 | 24/7 | ABN verification and GST tax questions |
| 🇩🇪 Germany | +49-800-723-4114 | Mon–Fri, 9AM–5PM CET | Specialized GDPR advisors available |
| 🇮🇳 India | +91-000-800-100-5786 | 24/7 | UPI and Indian taxation support |
| 🇧🇷 Brazil | +55-11-4700-4100 | Mon–Fri, 9AM–5PM BRT | CPF & invoice-related support |
| 🇯🇵 Japan | +81-3-4588-2411 | Mon–Fri, 10AM–6PM JST | Konbini and KOMOJU payment integration |
| 🇫🇷 France | +33-805-08-92-82 | Mon–Fri, 9AM–5PM CET | Callback-only, no direct dial supported |
| 🇲🇽 Mexico | +52-55-8526-2120 | Mon–Fri, 9AM–5PM CST | Bilingual support (Spanish/English) |
Specialized Shopify Support Teams
If your issue goes beyond general tech help—like payment delays, store suspensions, or app development—you’ll want to go directly to the right department.
| Team | Contact Email | Avg. Response Time |
|---|---|---|
| 🏆 Shopify Plus | [email protected] | Under 1 hour |
| 💳 Payment Issues | [email protected] | 2–4 hours |
| 👨💻 App Developer Support | [email protected] | 24–48 hours |
| 📰 Press Inquiries | [email protected] | 12–24 hours |
| 🚫 Store Suspensions | [email protected] | 4–8 hours |
Pro Tip: Include relevant details like your store name, issue summary, and screenshots to avoid back-and-forth delays.
Country-Specific Resources and Local Help
🇩🇪 Germany
- Tax Advisory Line: +49-30-5683-8750
- GDPR Assistance: Speak to Shopify’s EU legal team for data regulation questions
🇧🇷 Brazil
- CPF Field Activation: Submit via local support form
- Boleto & NFe: [email protected]
🇯🇵 Japan
- Konbini Integration Help: Contact via KOMOJU
- Japanese Language Support: [email protected]
🇮🇳 India
- GST Support Hotline: +91-124-462-7000
- UPI Dispute Email: [email protected]
How to Escalate Urgent Issues 🔺
Need Shopify’s attention now? Here’s how to escalate without getting stuck in queue hell:
1. Mark Email Subject Lines as URGENT
Send to: [email protected]
Subject format: URGENT: [Your Store Name] Revenue Block / Fraud Lock / Payout Hold
2. Request a Priority Callback
When submitting a callback request, choose:
“Payment Hold Emergency” or “Store Access Locked”
3. Use Social Media Escalation
Tag @ShopifySupport on Twitter with your Case ID.
Users report up to 73% faster resolution times via public escalation.
Shopify Plus & Enterprise Support
For larger brands and enterprise clients, Shopify offers enhanced support features, including:
- Dedicated Account Managers
- Enterprise Migration Help
- Custom App & API Consultation
| Contact Type | Details |
|---|---|
| 🏢 Enterprise Portal | Visit Shopify Enterprise |
| 📞 Direct Phone Line | +1-613-241-2828 |
| [email protected] or your account manager |
Legal, Privacy & Compliance Departments
Whether you’re concerned with GDPR, CCPA, or legal disputes, here’s how to reach Shopify’s legal and compliance departments in your region:
| Region | Phone Number | |
|---|---|---|
| 🇪🇺 EU | [email protected] | +32-2-899-9800 |
| 🇺🇸 North America | [email protected] | +1-613-241-2828 |
Pro Tips for Faster, Smarter Shopify Support
Here are some time-saving, sanity-preserving tricks from merchants who’ve been there:
Before You Contact Support…
- Log in to your admin panel first
- Gather your store URL, recent order numbers, and screenshots
- Know your billing cycle and recent changes
Need Support in a Different Language?
In chat, type: “I need [language] support”
Shopify will connect you to a native-speaking rep if available.
Best Time to Request a Callback
Shopify support callback queues are shortest between 8–10 AM local time
Avoid weekends or Mondays if possible—volume is highest then.
Final Thoughts: Contacting Shopify in 2025
Shopify’s global support system has evolved—no more direct calls, heavier reliance on callbacks, and an increasing number of country-specific needs (like India’s UPI or Brazil’s CPF).
That said, with the right contact method and a few insider tricks, getting help doesn’t have to be a nightmare.
Bookmark this guide, share it with your team, and save those emails in your support toolbox.